How do they work?¶
Macros are made up of actions (changes to a ticket). You can add as many actions to a macro as you want.
There are also a few other settings that affect who can use a macro or how it behaves.
Creating Macros¶
Actions: | You can create actions to:
There are no actions for:
Bemerkung Unlike triggers, the scheduler, and text modules, macro actions do not support the use of Variables. Warnung If the ticket is missing a required attribute and the macro doesn’t set it, then no actions will be applied. |
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Once completed…: | |
After running this macro, should Zammad remain on the current tab, close it, or automatically switch to the next ticket? (Does not apply when running macros “in bulk”.) |
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Note: | What should other Zammad admins know about this macro? (Visible only via the “Edit: Macro” dialog, Rails console, and API.) |
Groups: | Which Groups are allowed to see/use this macro? |
Active: | Choose “inactive” to disable this macro without deleting it. |
Managing Macros¶
You can delete or even clone existing macros in the Admin Panel under Manage > Macros.